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Shipping Terms

Parcel Post:
Orders that do not fit in a letter sent by parcel post and picked up at the Post or the carrier’s delivery.

1 Availability
Normal delivery time is 1-4 business days. If a product runs out delivery times may be slightly longer. At longer delay in delivery, you always have the opportunity to cancel the purchase. If so, contact Customer Service.

2 Confirmation
Once we receive your order we will send you shortly a confirmation email with information about your order. It is great if you save the order confirmation to have on hand in case of contact with Customer Service.

3 Shipping
It is worthwhile therefore to order several items at once. If you order over 100 USD free shipping.

4 Transport
If goods are damaged or lost during shipment is ESMG Music Shop is responsible for payment. However, you must notify our Customer Service within 14 days. If goods are damaged or lost when you return it, you are responsible for payment.

5 Right of withdrawal
You have the right to return undamaged and unused goods without giving any reason. Notice of this shall be submitted as soon as possible but no later than fourteen (14) days from the receipt of such goods. Notify Customer Service.

Having return to be processed as quickly and smoothly as possible, Customer Service the following information: order number, and title to the products you want to return. The returned items must be unused and undamaged condition in original case. (Seal or plastic must not be broken). Return the product together with the invoice (or a copy of this, both front and back). Enter the return reason “Returns” on the order back! You must pay for return postage. Returns can not be done by cash on delivery.

6 Complaints
We guarantee that the goods you ordered are free from defects upon delivery. If you receive a faulty or wrongly supplied product, contact Customer Service as soon as possible but no later than 14 days. Support receives your complaint and send you a pre-paid postage return label. Send back the item in the condition it was received together with a damage or error report, you will get an error-free and right to be. The incorrect deliveries returned product must be unused and undamaged (seal or plastic must not be broken). Return the product together with the invoice (or a copy of this, both front and back). Please enter the reason for return on the back of the invoice!

NOTE! Before returning faulty / wrongly supplied product, you must contact Customer Service to get the return pass and return postage paid.
Responsibility for errors in ordered products is limited to what is now specified.

7 Unclaimed goods
If we receive packages that have not been collected from the record, we reserve the right to charge you for all costs incurred in such return, currently $ 50. Payment must be made by paying within 10 days from the invoice date.

8 Security
We use SSL (Secure Socket Layer) which is a protocol for secure transmission of data via the Internet (or other networks). The company Netscape Communications has created and developed the SSL – the protocol that has now become the industry standard.

A protocol is a set of rules and procedures on how information (data) should be treated. SSL protocol processing the data in several different ways, and “reverses” the information. This is done to the data will not be readable during transmission between the two computers, this “reversal” is called encryption. When data is received by the recipient sees the SSL to “bring back” the data in its original order, make a check on the sender is correct (Server Authentication), and checks that the data has not been altered in transit (message integrity).

SSL uses digital certificates to verify the sender, recipient or both sender and receiver of data transfer. A digital certificate is the “tool” used to connect information about an individual or organization to a so-called “public key” (public key) with two objectives:

All SSL Certificates Internet operated by companies that are certified certificate creator. This also means that all SSL certificates are unique and properly issued. All applicants for SSL certificates must prove his or her identity to be able to buy an SSL certificate.

For consumers, the only requirement to use SSL to SSL capable browser, which the two most used browsers, Netscape and Internet Explorer has been since long back. It also requires that SSL is not turned off in your browser settings.

9 Freedom of choice
Any dispute under these terms shall be governed by English law.